Get Expert Medical Advice When You Need It, Fast

Talk to a registered nurse, at no additional cost, anytime you get sick or injured. They’ll guide you through your next steps for care.

Call: 1-888-247-BLUE (2583)

Finding the Right Care Is Quick and Easy

A licensed nurse will:

  • Answer your questions 24 hours a day, 7 days a week. Holidays included.
  • Direct you to your best option for care, whether it means going to an emergency room, urgent care center, or limited-services clinic.
  • Guide you through self-care if you don’t need professional help.

No Cost for Members

There’s no charge for this service. You’ll be able to get professional advice at no additional cost any time you need it.

Have a General Health Question?

Email* a nurse 24/7 here

*We partner with Carenet Health®’, an independent health care engagement company, to administer this service. You’ll need to create a Carenet Health account or log in to their secure website. When creating your account, you’ll need to enter your 9-digit Blue Cross member ID number. Please do not include the letter prefix.

Calls and Emails Are Confidential

Your information is kept in accordance with our policy on confidentiality.

Emergencies

You should always call 911, or go to the nearest emergency room, in a life-threatening situation.