Our Aftercare Case Management program was designed to help participants make the transition from an inpatient setting (acute hospital) to their home.

A specially trained registered nurse will:

  • Conduct a screening and telephone interview within 24 to 48 hours of notification of discharge
  • Contact participants for additional (2 to 5) short-term telephone interventions for approximately 4 weeks after being discharged
  • Assess signs of any complications
  • Support discharge instructions
  • Address self-care
  • Offer education on follow up visits
  • Offer care referrals based on home or community resources, if necessary
  • Empower the member towards self-advocacy
  • Offer referrals for disease management interventions
  • Offer referrals for more intensive case management interventions
  • Assess medication regimens and offer education to members regarding side effects and potential complications
  • Consult with physicians as necessary

If you would like to learn more or determine if you're eligible to participate in a Blue Care Connection® Case Management program, please call 1-800-392-0098 and choose option 1. The Blue Care Connection is available Monday through Friday, from 8:30 a.m. to 4:30 p.m. ET.