Our Exclusive Home Delivery and Select Home Delivery programs provide coverage for certain maintenance medications, also known as long-term medications, through our mail order pharmacy. Maintenance medications are medications that are taken regularly for medical issues, such as diabetes, high blood pressure, birth control, and lowering cholesterol.
Exclusive Home Delivery
If your benefits include Exclusive Home Delivery, you'll be required to fill your maintenance medication through our mail order pharmacy. In cases where home delivery is not the best option, you can request to to have your medications filled from one of the retail pharmacies listed in the PDF below.
Select Home Delivery
If your benefits include Select Home Delivery, you have the option to get your prescriptions filled through our mail order pharmacy, or at a retail pharmacy. If you prefer to get your prescriptions filled at a retail pharmacy, you must notify Express Scripts by calling them at 1-800-892-5119 before your third fill. If you do not contact them, you'll be responsible for the full cost of the medication.
Benefits of Home Delivery
Filling your maintenance prescriptions through our mail order pharmacy can save you time and money. Your copayment for most 90-day prescriptions will cost less than same 90-day prescription from a retail pharmacy. They’ll also be delivered directly to your home at no cost, so you won’t have to run out or wait in line to get them.
No cost standard shipping
25% average savings over retail
Up to a 90-day supply
24/7 access to pharmacists
Easy refilling options
How to Start Using the Mail Order Pharmacy
To start, you’ll need to ask your doctor for a 90-day subscription, plus refills. Next, choose one of the following methods to sign up to receive your prescription through our mail order pharmacy:
Visit the Express Scripts website
Download the Express Scripts mobile app
Call Express Scripts directly at 1-800-892-5119
Call Member Service at the number on your ID card
Complete an order form for each prescription, then mail it to the address below:
Home Delivery Service
P.O. Box 66566
St. Louis, MO 63166-9967
If you have questions about using the mail order pharmacy or about your benefits, please call Member Service at the number on the front of your ID card. If you have questions regarding the status of your Mail Order Pharmacy prescription order, please call Express Script customer service at 1-800-892-5119.